Anonymous
map-marker Sydney, New South Wales

Having problems with my new laptop

Oh my gosh-I really got sucked in by these people. I thought I was going to Dell tech support and I too paid $1400 for a "lifetime guarantee" for my computer. Yes supposedly all my devices had viruses etc. so they gained remote access. Ever since I have had terrible problems with pop-ups and supposed Trojans and viruses getting into my laptop. It was too much hassle to ring them (as I never trusted them in the first place and I thought they were supposedly protecting my computer). Today I had to spend another $500 and four hours with another company to clear my computer of all the viruses that I've apparently infected my laptop with, by being told I had to download things (popups kept appearing telling me my computer was at risk) Apparently every time I downloaded something it added another virus to my computer. How lucky am I that my bank accounts haven't been fleeced.......yet!!!!!
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Loss:
$1499
1 comment
Mikka Avk

Dear Customer,

We read your issue but frankly couldn't get much out of it, though can easily make out that you don't seem to be content with the services.

Please accept our apologies for any inconvenience you may have faced.

Kindly share your order ID at reputation@click4support.net, for us to be able to look into this matter. Thanks!

--

Regards, Click4support Team

Anonymous
map-marker Cedar Rapids, Iowa

Email Restoration Fee Review

Having trouble with my email and somehow ended up calling c4s not msn as I thought. They said they could restore my email password, but have not. In total they tried to rope me in for $497.53, but did not. I resolved the PROBLEM with my credit card Co. I will never do business with click4support. This is a scam Co., and if you want more problems; give them a call.
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Company responded
Anonymous
map-marker Elmore, Alabama

THESE PEOPLE ARE THIEVES I called accidentally thinking they were Lenovo support.

These people are thieves and should be shut down. DO NOT CALL THEM. If there was a way to put them in jail I would pursue it to the extent of the law. This provider came up on a search for Lenovo support on a keyboard issue. I immediately became suspicious when after providing desktop access this *** started to say my network was compromised and they needed access to fix. After I told him that other computers on the network were virus free and protected by both Microsoft Security Essentials and Malwarebytes. He began to blither on making no sense. I asked him if he was a Lenovo tech; he responded yes. Ultimately he transferred me to a "Microsoft Certified Technician" who tried to sell me a $179.00 service to clean my network up. I hung up and disconnected the desktop access but not before they loaded a virus. I had to do a complete system recovery.
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1 comment
Mikka Avk
Click4support Response

Dear Customer,

We apologize for the inconvenience happened to you. But would want to assure you that we never access our customers devices without their permission and never ever would load a virus on their PC.

However we would still want to investigate what exactly happened over the call and due to this, we would request you to please share your Order ID / Phone no. on our email ID reputation@click4support.net so that we could retrieve your credentials and progress with our investigation.

Regards

Click4Support.net

Company responded
Merary Nbn
map-marker Sheffield, England

Took money to remove network security problem

A friend had problem sending emails, I removed a browser redirect trojan from the machine, but emails still would not go. I did a web search for Sky support and rang an 0800 number of what appeared to be sky support. They were very helpful, and took ยฃ180 to clear the problem with remote access, and give me 1 year Sky support and security Later when I checked the browser history, it turned out to be click4support and not Sky. Definitely bogus company using browser redirect to get work and then not clearing the problem. Fortunately the bank blocked payment to them
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9 comments
Guest

I can't believe Click4support has the nerve to reply on these complaints asking people to send their Order ID. Do they think we can be scammed again?

I won't ever give this company any further information, not even an email (I'm complaint #30).

To say they are the leading 3rd party technical support...wow, what a joke! They're nothing but scam artists.

Mikka Avk
reply icon Replying to comment of Guest-885297

Knowing the Order ID helps us to look into the issue as we do record each and every call for quality purpose. Any lapse in quality is not accepted and strict actions are taken against those who violate quality parameters. Hence, we always request to share Order ID with us and so we request you as well to share the same at reputation@click4support.net so that we can take proper steps that a legitimate company should take.

Guest

Fortunately, I did finally receive A full refund however, I had a easier time getting my tooth pulled

Guest

I was very unhappy about the whole affair! I was on line with your tec, from Lexmark, who switched me to Click4support.

She used fear mongering, coercion and then rushed me into a service before I could even think. When I finely came to my senses I tried to cancel even before the process was complete and they refused to do so, instead continue working on my account until it was made impossible (according to Angie, your so called resolution person) to reverse.

I email to cancel, it was literally made 4 hours, two hours after I actually told them verbally. That took longer because we lost connection even before the process was finished due to a lighting storm. It took a few more hours before I thought I might need some documentation to go on, so that's when I sent the email to cancel.

Never the less it was after all this they proceeded to supposedly install software anyway!

Now there using another technique to come up with reasons why they won't issue me a complete refund! Its amazing, they got a plan to get you all the way to the end.

This company claims to be in business to protect people, but instead exploits them! And if this is there normal way of doing business I suggest everyone there start looking for employment because it wont be long!!!

Donaven Zxv

I was attempting to call DELL TECH SUPPORT online when I got connected with this business I thought they were DELL. people.

They assured they could fix my virus problem. By the time I realized they were not whom I was trying to reach they were doing stuff on my computer. I felt obligated because they were remotely connected to my computer I hesitated to say anything about not doing business with them. In the end through high pressure sales persistence I agreed to pay $2300 to them for their work and life time support for my home network.

They also told me that what they were doing with cover my digital TVs and up to 20 other devices in my home.

I did not realize they were not Dell until I receive the invoices. I REQUESTED MY MONEY BACK FROM THEIR 45 DAY MONEYBACK GUARANTEE AND THEY ARE REFUSING.

http://www.click4support.net/terms-of-use.html

They advise you to follow section 9.

9. MONEY BACK GUARANTEE

9.1. As described below, end users who purchase and receive the services from our trained Remote Technology Support Specialists are eligible for the Click4support Money Back Guarantee (the โ€œGuaranteeโ€) as explained on the www.Click4support.net website. 9.2.

Refund Process. End Users who meet the requirements may request a refund by following the process described below. Refunds will be granted only if all of the instructions below are followed. 9.3.

Refund requests must be sent via e-mail to refundrequest@***.net. No requests via postal, fax or in person will be accepted. 9.4. Refund requests must be submitted within 45 days after the service is purchased from the Click4support website.

9.5. Refund request must include a detailed report of why you desire a refund. All allegations are subject to review and remote login. A refund will be granted only if Click4support is unable to solve the problem.

9.6. The refund will be credited to the credit card used for the purchase. 9.7. Only one Guarantee refund per household per calendar year.

9.8. Click4support does not cover the cost of parts, hardware, software, hardware replacement or repair. Any refund requests from users that experience hardware failure will not be granted, as hardware malfunctions are not insured, covered, or warranted by Click4support or any of itโ€™s affiliates. I have done all of that and they are refusing to refund my $2300.

THIS COMPANY PRETENDS THAT THEY ARE โ€“ SUPPORT AND THEY NEVER TELL YOU WHO YOU WERE ACTUALLY CALLING. HOW IS THIS STILL HAPPENING TO PEOPLE. EVERY PERSON THAT YOU TALK TO IS IN INDIA, THERE IS A HUGE DELAY WHEN YOU WERE ON THE PHONE WITH THEM AND BEEPING. http://www.bbb.org/connecticut/Business-Reviews/information-technology-services/click4support-in-essex-ct-8711****/complaints DO NOT DO ANY TYPE OF BUSINESS WITH THIS COMPANY EVER AND IF YOU HAVE BEEN A VICTIM FILE A COMPLAINT WITH THE FTC IMMEDIATELY.

http://www.ftc.gov You can file a complaint here.

https://www.ftccomplaintassistant.gov/#crnt.

Guest

If you are in any doubt, check the other posts about Click4Support on this site. They are a bogus and unprincipled company. Which ever support company they pretend to represent, they are after your money.

Mikka Avk
Click4support Response

We respect your feelings, but being not a Sky support does not make us a bogus company.

As we already said that we are a third party firm for all your technical issues, hence our business model becomes different than that of Sky.

We would anyways request you to share your order ID / phone no. on reputation@click4support.net so that we can look into this and take ethical actions.

Best Regards,

Click4Support.net

Guest

1. you did not clear the problem, you did nothing to clear it

2.

you were not Sky support, I rang the real sky afterwards and they verified this.

3. Sky do not make this charge for support.

You ARE Bogus

Mikka Avk
Click4support Response

Dear Customer,

Looking at your complaint, it seems like your issue was resolved and you were happy with our services as well.

Hence we fail to understand that, if we are not Sky support and are still are offering you help for the same, how do we become a bogus company. Click4support.net is a leading third party technical support provider and one stop shop for all your technical problems.

Also there is no way that a browser would redirect any link to us.

Hence we would encourage you to write to us at customerservice@click4support.net in case you have any queries.

Regards,

Click4Support.net

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Anonymous
map-marker Tunica, Mississippi

Thought I was calling Facebook support

Looking for support for Facebook via search engine, found a number and made a call. They said they could help. Uploaded software to my computer and said I had viruses. They did some work remotely from there end, "THEN" said I owed them my $398.00 dollars for the service and software. They billed my credit card and never fixed ANY of my problems. I have been calling them and calling them wanting my money back. I had to get ugly with them before they said they would send a credit to my card. I am still fighting with them and never have seen one cent back. Keep telling me oh 10 more days, ah 5 more days. ETC. They have installed spyware on my computer and who knows what else?? SCAM They all have India accents with American names.
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Loss:
$398
3 comments
Guest

You can call there support number all you want- they only give a round around the accents get suddenly worse when telling information. My mother was also scammed out of $1500 recently and we are reporting it to the FTC and the FBI- you should do the same.

Guest

Contact your credit card company and dispute the charge.

Mikka Avk

Dear Customer,

We apologize for the inconvenience happened to you.

As per our policy we suggest our customers to speak to customer services team for refund.

But now, since you have already spoken to them and still waiting for the refund, we would request you to please share your Order ID / Phone no. on reputation@click4support.net, so that we could retrieve your credentials and look into the matter.

Regards

Click4Support.net

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Anonymous
map-marker Mount Laurel, New Jersey

"You are being hacked"

Any claims they make about your electronics are false. They only try to rip you off as much as they can. They know how to BILL your credit card but not fix ANYTHING. DO NOT TRUST THEM. They will tell you your cell phone is hacked. Then they will tell you they have to remotely log into your computer to make sure you are safe from said hackers. They will tell you everything terrible under the sun. They will attempt to charge you $600. Then they will say, "you know what? b/c of this I can get you 50% off". They they will charge your CC. Then they walk away from your life happy richer and you poorer with nothing done.
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2 comments
Mikka Avk

Click4support.net is a leading third party technical support firm.

Our customers around the world call us because they face real time issues with their gadgets such as *** attacks, software corruption, hardware malfunction, firewall blockage, virus trouble and many more.

Hence our job is to help them in getting their tech issues resolved. For which we do charge some amount and offer year long support. At times when customers find difficulty in following our instructions, we may seek permissions for temporary remote access to customer's device (and that's completely in benefit of the customer).

In case our customers are not happy with our services, we have a refund policy. Please visit http://www.click4support.net/refund-policy.html to view the same.

We are committed towards making our customers happy and follow ethical ways to resolve your tech issues. For any more clarifications, please feel free to write to us @ reputation@click4support.net.

Regards Click4Support.net

Mateus Fvr

Wow? People still fall for this....

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Company responded
Anonymous
map-marker Tannum Sands, Queensland

Rang to change Belkin password very simple question.

Ended up spending $300 getting rundle files fixed. very forceful wanted to sell me virus protection up to 1000 dollars would not take no for an answer. definitely got ripped off doing some research and can fix rundle errors with a simple cleanup. were not even getting any rundle error messages. took a long time to reset my password, one simple question led to so much trouble. very bad experience. spoke to several consultants and took forever. i tried to cancel payment but left it too late but am going to query it with the bank and put in a complaint.
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1 comment
Mikka Avk
Click4support Response

Dear Customer,

We apologize for the inconvenience happened to you.

We would request you to please share your Order ID on our email ID reputation@click4support.net so that we could retrieve your credentials and understand what exactly happened on the call and what services were offered to you.

Regards

Click4Support.net

Company responded
Anonymous
map-marker Saskatoon, Saskatchewan

He got scared

I tried to get a hold of apple support But got these people instead Since I thought it was a apple support I gave him access by using logme123 then he told me on a brand new pc I had someone *** my ip address then went into a lot of babbling your ip has been hacked you need a way to block it. So I asked what the name of his company. Then I was told click4support so I googled them.And before he said they were a better business bural accredited so right away I see they are not accredited so I fly off the handle as I see he has been lying to me right away he clicks off having acess to my pc and slowly hangs up as I call him a lier
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1 comment
Mikka Avk
Click4support Response

Dear Customer,

Click4support.net is a leading third party technical support company and a one stop shop for all technical support.

However, we would request you to share your order ID / phone no. on our email ID reputation@click4support.net, so that we could investigate what exactly happened on the call and take necessary actions.

Best Regards,

Click4Support.net

Company responded
Kishan Ttn
map-marker Vancouver, British Columbia

Computer support

First, the reason I needed help. In April 2013 some *** in Nigeria hijacked my MSN Hotmail business email while I was on it I might add, changed the password and created a new email similar to the one he hijacked all the while using my business contact list to send requests asking for financial assistance. I phoned Hotmail support (three different departments) each one stated that I had no such email account. Now it is important to state that the hijacker successfully removed me as 'the owner' of my account so anyone looking at it from the surface would see that I do not own that account. Hotmail support was in fact useless by always pushing this responsibility to another department round and round it went except one person while deflecting responsibility gave me MSN support who were happy to help and immediately passed me through to there technical support team - who happened to be Click4support. Okay so at first the technician impressed me by locating the hijacked address, shutting down/deleting everything attached to that account. Great! I was happy. Then he also impressed by locating over 12,500 hacks into my computer from Nigeria, USA and Philippines. Gee my virus scanner always told everything was A-Okay but that is yet another complaint. Okay so at this point you can ask yourself what is your complaint about this company? Yes he removed all my hacks but I also noticed he removed a lot of files from my computer. Okay no need to panic even though I did sort of feel like I was now communicating with the very guy who hacked my computer and I was now paying him to steal more stuff. Okay so I was traumatized a little but still had a sense of being taken care of all the while stating that I was willing to pay whatever it took to make things right (ah music to anyones ears). Okay so here it comes. After paying almost $500 CDN for complete two years support, I signed a paper stating that the work was exemplary (I signed on faith). I decided to restart my computer and . . . I now am staring into a black hole. I attempted several times and my computer is just telling me to go %&^*# myself. So luckily I had the support phone number written on a piece of paper because I sure couldn't access it on my computer. I explained what happened and another tech came on, helped me with getting it back up in safe mode, removed a few more files, added one and so it came back to life okay so what is the problem here? I say good bye restart my computer and yes it comes on but all my other computer hardware that requires a pass code has a new code I cannot access. Furthermore my computer is running slow kinda of like FILES ARE MISSING! I made my own attempts to access to no avail so I phone support, sigh! I would like my money back thank you. Yes um sir for me to address you is your email address . . . ? and would you believe that she gave me the email address of the guy who hijacked me LOL. Seriously? I was immediately refunded and to their credit without further explanation but I am now suffering with a computer with half its DNA missing, kind of like trying to have a conversation with a neanderthal humanoid, nothing works well at all in fact it was faster with the hackers on my computer. Well that is my story and although I got my money back it cost me an entire day to just end up in a worse productive situation than I was in and all of this would have been completely unnecessary had click4support done their job and not left my computers functioning like in the stone age, after all, I WAS willing to pay for it.
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1 comment
Mikka Avk
Click4support Response

Dear Customer,

We are sorry for the inconvenience.

We request you to please share your Order ID on our email reputation@click4support.net so that we could retrieve your credentials and understand what exactly happened and take appropriate actions. Thanks!

Regards

Click4Support.net

Company responded
Teancum Bcp
map-marker New York, New York

Called about Printer

I end up speaking to click4support, while searching for a technician for my printer. I was unable to print however fax, scan and copier was working fine. I wanted resolution asap but their technician was slow, I had to esclate it to the manager to fix the issue on Priority to print some important documents. Finally, My issue was resolved in 45mins. After two days I received a call from their customer services team to rate their support. I was very candid and said I had to wait on phone for 45mins. The sweet lady offered me $10 Amazon gift card to compensate for the trouble. I would say it was mixed experience with their service
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3 comments
Guest

Do not deal with this company they scammed me for ยฃ470.00 pounds said I had virus but it was them that put on lost half my settings they in turn put some back on but not fixed be very aware of thus company they are crooks

D

Scotland

Mikka Avk
reply icon Replying to comment of Guest-805816

Dear Shoosie,

We would request you to share your order ID and phone no. at our email ID, i.e.

reputation@click4support.net. We would investigate the matter you've shared here and take appropriate steps.

Regards,

Click4Support.net

Mikka Avk
Click4support Response

Dear Customer,

Thank you for sharing your views. However, we would encourage you to write us at customerservice@click4support.net, whenever you have any queries.

Regards,

Click4Support.net

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Company responded
Anonymous
map-marker Chennai, Tamil Nadu

Click4support - Driver Issue

I called these guys yesterday as my PC had certain drivers missing for my printer. My call got connected to Shawn seemed like sitting idle as tried installing the drivers on my PC FIVE times, rebooted the computer and printer THREE times. He also tried changing the cable through which printer and PC are connected. After spending more than 50 mins. on the call, he understood that the problem was with the windows firewall. Problem was resolved after switching-off the firewall, installing the new antivirus and spending almost 1 hour and 10 minutes. If you guys call click 4 support for a similar problem, do not forget to try this as well. This may save an hour of yours.
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1 comment
Mikka Avk
Click4support Response

Dear Customer,

We are happy to know that your issue was resolved but are sorry that it took so long.

However, we would want to highlight that we tried our level best to diagnose the problem and ended up resolving it.

We still take your comments as a feedback for us and would want to thank you for sharing the same. We assure you that we would find ways to shorten our resolution time.

Regards,

Click4Support.net

jartandi
map-marker Stamford, Connecticut

Company charged without performing work

I called a tech support outfit to see if my computer was ok. Someone from "Click4support.net" persuaded me to give him my credit card info offering help. After he had my credit card info he disappeared for a long time. I hanged up. Later since I no longer trusted him and the job was not done I cancelled the service. 3 days later when got my message he called and informed that he will charge my card anyway. Beware of this dishonest company named "CLICK4SUPPORT.NET. It is advertised on several "Yahoo Customer Service" and "ComputerTech Support" etc. search pages. Hopefully my information helps future browsers avoid traps like this. John Artandi
View full review
Loss:
$150
8 comments
Guest

I also had very similar experience.I thought I called Apple tech support & also allowed him to remotely access my computer at the beginning of July thinking I was dealing with Apple to help me obtain an apple ID.He with an Indian accent & I can't remember his name told me very convincingly by drawing diagrams & pulling up errors & stating all our computers were infected with viruses & our identity was being compromised & that he could clean up all the computers for $199 but I really needed to get protection to protect my identity, but I had to talk with the apple tech to explain this & "Vivek" got on the phone.He sounded like the same person.Fortunately I had him on speaker & my husband pointed that out & that's when we really became suspicious.

Lifetime protection for $799.When we said we had to think about it & would call back if we were interested,he became angry & we hung up without any purchase but it took us about 5 minutes to get him off the computer & close down. Since, we have coincidentally have been recieving many phone calls & also an IRS scam message left on our answering machine.

I have been paranoid ever since that my info may be compromised & am glad I read these reviews with info on who to report it to. Thanks

Mikka Avk

Dear Customer,

We apologize for the inconvenience happened to you.

We would request you to please share your Order ID on our email ID reputation@click4support.net so that we could retrieve your credentials and understand what exactly happened on the call and take appropriate actions.

Regards

Click4Support.net

Abigail Bvf

hello friends,

its true that mostly we get cheated from online support sites. But in my case, i would say that clicksupport really helped me lot. They not only fixed my pc and printer but their anytime support program self satisfies me that i can call for tech support executive anytime when in trouble.

According to me both of you should have considered in calling the tech supprt team one more time, if problem were not resolved.

Click4support itself has a customer complaint cell which teams up the board of directors and senior experts members of support service.

they do sometimes delay in service but the quality of service is excellent for me

Miriam Xrb

hi, i was just surfing through the site pages and came to your comment on this click4suport site, i wud like to tell u that i hav tried their service multiple times and its not so as u think. may be u should have waited and not cancelled the service so soon.

Anyways its just a service company i advice u to have patience in future before connecting with any tech.

customer care. i had having a great experience with

click4support.net

Guest
reply icon Replying to comment of Miriam Xrb

They promise to clear all problems, sock it to to your credit card and the problem

Remains. Nothing was done.

You are out of 200 bucks. Real shame!

Guest
reply icon Replying to comment of Guest-649956

I hear you, because they did the same thing to me.

Mikka Avk
reply icon Replying to comment of Guest-720830

Dear Customer,

We would request you to please share your Order ID on our email ID reputation@click4support.net so that we could retrieve your credentials and understand what exactly happened on the call and take appropriate actions.

Regards

Click4Support.net

Mikka Avk
reply icon Replying to comment of Guest-649956

Dear Customer,

We would request you to please share your Order ID on our email ID reputation@click4support.net so that we could retrieve your credentials and understand what exactly happened on the call and take appropriate actions.

Regards

Click4Support.net

View more comments (7)
Company responded
Noha Jde

HP printer problem

I have HP printer the first problem that occurred was an erroneous paper jam message .After several hours spent trying to clear a paper that could not be seen resulted in a trip to repair which confirmed that there never was paper jam but instead a defect then I decided to call click4support for technical help. they diagnosed my Computer and came to know that the issue .I was facing related to my printer then they offered me $99 plan which I accepted to pay but I was not sure about the service which I can avail with the plan then I asked lots of questions from them .They told me that the actual problem is with your printer and problem in the window registry fluty, driver files ,missing drivers etc at the last they convinced me to pay .but i am facing these problem again
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Loss:
$99
1 comment
Mikka Avk
Click4support Response

Dear customer,

We are sorry to hear that you had to face the same problem again.

We can see that it has been quite long since you posted this issue. Please let us know (by sharing your phone no.

/ order ID on customerservice@click4support.net) if you are still facing this issue. We will call you to resolve the same.

Best Regards

Click4Support.net